bet jilly Privacy Policy
Your personal information is completely safe with us. This document explains in detail how bet jilly collects, processes, and protects your data.
Last Updated: January 2025
Table of Contents
1. Introduction and Scope
bet jilly ("we", "our", or "platform") places the highest priority on user privacy. This privacy policy applies to users in Bangladesh and covers the betjilly.cam website, mobile application, and all related services.
By reading this document, you will understand what types of information bet jilly collects, the purposes for which it is used, and how that information is kept secure. By creating an account or using our services on this website, you are considered to have accepted the terms of this policy. Reading our Terms and Conditions alongside this privacy policy will give you a clear understanding of the full framework of our services.
This policy applies only to bet jilly's own platform. Third-party websites or services may have their own privacy policies, for which we are not responsible.
2. Information We Collect
bet jilly collects various types of information, which can be divided into two main categories:
2.1 Personally Identifiable Information
During account registration and through the process of using our services, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport details (when identity verification is required)
- Financial transaction details — bKash, Nagad, and Rocket account numbers
- Deposit and withdrawal history
- Username and password (stored in encrypted form)
2.2 Technical and Behavioral Information
To improve service quality, we also collect information related to user activity:
- IP address and device information (operating system, browser version)
- Time spent on the website and details of pages visited
- Gaming and betting activity logs
- Login time, location, and device type
- Information collected from cookies and similar tracking technologies
3. How We Collect Information
bet jilly collects information through the following methods:
- Direct collection: Information you provide yourself when creating an account, making a deposit, requesting a withdrawal, or submitting a support request.
- Automated collection: Through cookies and server logs while browsing the website or app.
- Identity verification: From documents submitted during the account verification process (KYC).
- Payment processors: Confirmation details received after transactions are completed via bKash, Nagad, and Rocket.
- Customer support: Information provided during live chat or email communication.
4. Purpose of Using Information
The information collected is used for the following purposes:
- Account management: Verifying registration, ensuring login security, and managing account-related activities.
- Transaction processing: Completing deposit and withdrawal requests — the minimum deposit is ৳300 and the minimum withdrawal is ৳500 across all methods.
- Identity verification: Confirming user identity to prevent fraud and money laundering.
- Service improvement: Analyzing and enhancing platform performance.
- Customer service: Resolving issues quickly through 24/7 live chat and email support.
- Communication: Sending important account-related notifications and promotional updates.
- Security: Detecting suspicious activity and ensuring account protection.
- Responsible gaming: Monitoring user gaming behavior in line with our responsible gaming guidelines and taking precautionary steps when needed.
bet jilly does not sell your information to third parties or transfer it for commercial purposes.
5. Sharing Information with Third Parties
In certain specific situations, bet jilly may share your information with trusted third parties. This is done only when strictly necessary for the operation of our services:
5.1 Payment Service Providers
Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. These organizations operate under their own privacy policies.
5.2 Technology Partners
Gaming software providers (such as Evolution, Pragmatic Play, PG Soft, and JILI) may receive technical information to operate games on the platform. This information is used to ensure game fairness and security.
5.3 Legal Obligations
Providing information in response to a lawful request from law enforcement agencies or a court order is a legal obligation. In such cases, it may not always be possible to notify the user separately.
5.4 Fraud Prevention
Certain information may be shared with third-party verification services to prevent money laundering and identity fraud.
6. Cookies and Tracking Technologies
The bet jilly website uses cookies and similar technologies. Cookies are small data files stored on your device that make the service easier to use and more personalized.
6.1 Types of Cookies
- Essential cookies: Required to maintain login status and ensure security — disabling these will disrupt the service.
- Functional cookies: Used for language preferences, session information, and personalized experience.
- Analytical cookies: Collect website usage statistics to help improve the service.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause issues with login and account management.
7. Data Storage and Security
bet jilly uses industry-standard security measures to keep your information safe.
7.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — active on all data transfers
- Password hashing — passwords are never stored in plain readable form
- Secure server infrastructure and regular security audits
- Automatic protective measures when suspicious login activity is detected
- Two-Factor Authentication option
7.2 Data Retention Period
Information for active accounts is retained for the duration of service. Even after an account is closed, certain information may be retained for at least five years due to legal requirements and obligations to keep financial transaction records.
Despite these security measures, it is not possible to guarantee 100% security on the internet. If a security incident occurs, we will notify the affected users as quickly as possible.
8. Your Rights
As a bet jilly user, you have the following rights over your information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete information.
- Opt out of marketing communications: You may request to stop receiving promotional emails or messages — however, important account notifications cannot be turned off.
- Right to close account: You may apply to close your account through customer support. However, it may not be possible to delete certain information due to legal obligations.
- Right to data portability: You may request your transaction history and account information in a readable format.
To exercise these rights, please contact our customer support. Action will be taken as quickly as possible after your identity has been verified.
9. Protection of Minors
bet jilly strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration, and additional documents including ID may be requested if there is any doubt.
If we suspect that a minor has created an account, that account will be suspended immediately and the person's family may be notified. We are committed to maintaining a safe environment on our site for users aged 21 and above.
To learn more about responsible gaming and to ensure the safety of family members, please visit our responsible gaming page.
10. Policy Changes
bet jilly may update this privacy policy at any time due to changes in services or legal requirements. In the event of changes:
- The new version will be published on this page and the "Last Updated" date will be changed.
- For significant changes, a notification will be sent to the registered mobile number or email address.
- Continued use of the service after changes are made will be considered acceptance of the new policy.
If you have any questions about policy changes or would like more details about any part of this policy, you will find answers to relevant questions on our FAQ page.
11. Contact
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our customer support team provides assistance in both Bangla and English, seven days a week, twenty-four hours a day.
For specific privacy-related requests or applications to correct information, contacting us by email allows your request to be processed quickly and in an orderly manner.
Contact Us
If you have any questions about the privacy policy, our support team is always here to help.